Privacy Policy

Privacy Policy – Nova & Co Skin

Effective Date: October 2025
Email: thenovacoskin@gmail.com
Website: www.novacoskin.co.za

At Nova & Co Skin, your privacy matters to us. This policy explains how we collect, use, protect, and share your personal information when you visit our website or make a purchase from us.

1. Information We Collect

We collect information to process your orders, improve your experience, and communicate effectively with you. This may include:

  • Personal Information: name, email address, phone number, shipping and billing addresses.

  • Payment Information: processed securely through our payment partners (e.g., Peach Payments, Paystack). We do not store your full credit-card or banking details.

  • Order Details: items purchased, order value, and transaction history.

  • Website Data: IP address, browser type, device information, and cookies to improve site performance and personalization.

  • Marketing Data: preferences, feedback, and engagement with our emails or ads.

2. How We Use Your Information

Your information helps us to:

  • Process and deliver your orders.

  • Communicate about your purchase, delivery, or support requests.

  • Improve our website, products, and services.

  • Send marketing updates or special offers (only with your consent).

  • Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We respect your privacy and only share information when necessary:

  • With trusted third-party partners such as couriers, payment gateways, and service providers who help us fulfill orders and operate the site.

  • With legal or regulatory authorities if required by law.
    We never sell or rent your personal data to anyone.

4. Data Security

We implement industry-standard measures to keep your data safe, including SSL encryption, secure hosting, and restricted access to authorized staff only.
While no online platform is 100% risk-free, we continuously update our systems to protect your information.

5. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing at any time.

  • Request that we stop processing your information for specific purposes.

To exercise these rights, contact us at thenovacoskin@gmail.com.

6. Cookies and Tracking

Our site uses cookies to enhance your browsing experience, analyze traffic, and remember your preferences.
You can modify your browser settings to block cookies, though some parts of the site may not function properly without them.

7. Marketing Communication

By subscribing to our mailing list, you agree to receive occasional updates, promotions, and offers from Nova & Co Skin.
You can unsubscribe anytime via the “unsubscribe” link in our emails or by contacting us directly.

8. Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal requirements, or resolve disputes.
When no longer needed, your data will be securely deleted or anonymized.

9. Policy Updates

We may update this Privacy Policy occasionally to reflect new practices or legal changes. The updated version will always be posted on our website with the revised effective date.

10. Contact Us

If you have any questions about this policy or how your information is handled, please contact us:
📧 thenovacoskin@gmail.com
🌐 www.novacoskin.co.za